RETURNS AND REFUNDS

When will I receive my refund ?

Once your return package has been received at our warehouse, it goes through a quality control process to check the condition of the returned items.This step can take up to 15 working days, as each return is carefully inspected one by one. Don't worr

Is the return of my order free of charge ?

Returns are free within mainland France for any exchange or in-store credit.If you request a refund, a flat return fee of €3.90 (incl. tax) will be deducted from the amount reimbursed. For international returns :. From EU countries : a €5 return fee

Return policy

You can return your items* using our return label system. Returns from France are free of charge (except for refunds, where a €3.90 VAT contribution applies). You can request a return of your items within 30 days of receiving your order**. You can re

My item is defective ...

If you encounter an issue with a received item, please contact us as soon as possible. We kindly ask you to provide your order reference along with photos of the defective item. This will help us determine whether it is a manufacturing defect. Additi

My return doesn’t seem to have been delivered — what should I do?

If your return hasn’t yet been delivered to our warehouse, please check the status of your parcel using the tracking number provided when you shipped your return. If you notice any issue or a long delay, please contact our customer service team with