.png){kind=small}
RETURNS AND REFUNDS
How to return your order ?
📝To register your return, please follow these steps via this page (no login required):. Click on “Make a return” and have your order number and email address ready. ✅ Once your return request is confirmed:. 📣 Please note:. For store credit and refu
When will I receive my refund ?
Once your return parcel is received at our warehouse, it undergoes a quality check to verify the condition of the returned items.This step may take up to 15 working days from the date of receipt at our warehouse, as each return is processed individua
Understanding Your Return Status
📦Steps of my return. The tracking update will display one of the following four statuses, shown here in chronological order:. 📦To be dropped off: the return has been registered online but has not yet been handed over to the carrier. Please drop the
Is the return of my order free of charge ?
🥖 For returns in France:. Returns are free within mainland France for any exchange or store credit. In the case of a refund request, a fixed fee of €3.90 incl. VAT will be deducted from the refunded amount. 🌎 For returns outside France:. 🚚 To regi
Return policy
📋 Conditions. Items must be returned in perfect condition: unworn (except for fitting), unwashed, and in their original packaging (box, tissue paper, pouch). If you ordered a pack, it must be returned in full. Returns are free of charge, except in t
My item is defective ...
If an issue occurs with an item you have received, please contact our customer service team as soon as possible at [email protected]. To help us assist you quickly, please provide:. This information will allow us to determine whether it may b
My return doesn’t seem to have been delivered — what should I do?
If your return has not yet been delivered to our warehouse, please check the status of your parcel using the tracking number provided at the time of shipment. In case of any issue or extended delay, please contact our customer service team and includ