My item is defective ...Updated a month ago

If an issue occurs with an item you have received, please contact our customer service team as soon as possible at [email protected]

To help us assist you quickly, please provide:

• your order reference
• photos of the item concerned
• the care instructions used (washing and drying)
• the place of purchase (website, store, or retailer)

This information will allow us to determine whether it may be a manufacturing defect and to find the best possible solution for you.