How to return your order ?Updated a month ago

📝To register your return, please follow these steps via this page (no login required):

Click on “Make a return” and have your order number and email address ready.

• Select the product(s) you wish to return.
• Choose the reason for the return (size issue, quality, fit, or colour).
• Select your preferred return option: store credit, refund, or exchange (if stock is available).
• Confirm your return.

✅ Once your return request is confirmed:

• Print your Chronopost return label.
• Place your items in their original packaging.
• Drop off your return parcel at a Chronopost Pick-up relay point.

📣 Please note:

• Items must be returned in perfect condition: unworn, unwashed, and in their original packaging (box, tissue paper, pouch). If you ordered a pack, it must be returned in full.
• Embroidered items cannot be exchanged or refunded.
• Returns are free of charge (except for refunds, where a €3,90 contribution applies).

For store credit and refunds, a confirmation email will be sent.

If you purchased from a partner, please follow the return procedure directly on their platform (Veepee, Galeries Lafayette, etc.).