My return doesn’t seem to have been delivered — what should I do?Updated an hour ago

If your return hasn’t yet been delivered to our warehouse, please check the status of your parcel using the tracking number provided when you shipped your return. If you notice any issue or a long delay, please contact our customer service team with your order number and the details of your return.

Our team is available Monday to Friday, from 10 a.m. to 6 p.m., by email at [email protected]

⚠ Please note: your return will be processed within 15 business days from the date it is received at our warehouse. ⚠ 

For more information about our return process, click here.

Purchased elsewhere ? Click here.