Other questions

All the answers to your questions: how to modify or cancel an order, handle a defective item, check delivery times and shipping costs, download your invoice, or learn how to place an order.

Can I change or cancel my order ?

Once confirmed, your order is sent to our logistics team. It is no longer possible to modify it : whether the address, the products, or any custom embroidery. It is also impossible for us to cancel the order, as it is usually already being prepared.

Is your item defective?

If you have an issue with a product you received, please contact us as soon as possible. We kindly ask you to provide your order reference along with photos of the defective item. This will help us determine whether it is a manufacturing defect. Addi

Time and delivery rates

Orders are typically prepared and shipped within 48 hours of being placed, excluding weekends, public holidays, and the holiday season. If an order is placed before noon on a regular weekday, it will usually be shipped the same day. During busy perio

The invoice for my order

No worries! If it’s a gift, the order will arrive without an invoice. 😊. Invoices are never included in the package : they can always be downloaded directly from your order confirmation email. You’ll find a clickable link in that email. Here’s an ex

How to place an order ?

To order one of our Made in France items 😃, follow these step-by-step instructions :. Choose your product : Select the item you like, then choose your size. Click the “Add to Cart” button. Go to your cart : Once you’ve chosen your items, click the c