Where is my order ?Updated 7 days ago

📌 1. Check my order status

Go to your customer account to check the status of your order.

Two possible statuses :

• Order not processed: Order not shipped (waiting to be prepared or currently being prepared)
• Order processed: Order shipped

🔍 2. Understanding the status

📝 Order not processed

Your order has been registered, but it has not yet been shipped. It may be waiting to be prepared or currently being prepared before dispatch.

It has not yet been handed over to the carrier (order processed).

📤 Order processed

Good news! 🎉 Your order has been shipped.

You have received a shipping confirmation email containing:

• your tracking number
• a link to track your parcel

Please note: If you selected delivery to a pickup point, the pickup code will be sent to you by the carrier in a separate email.

🚚 3. Track your delivery

Once your order has been shipped, you can track its delivery.

🥖 You can access tracking here: https://www.leslipfrancais.fr/pages/suivi-livraison

Please have:

• Your email address and postal code
• Or your tracking number

🌍 For deliveries outside mainland France, click here: https://service.global-e.com/track-my-order

Please have:

• Your order number
• Your email address

🚚 Possible delivery carriers:

Your order may be delivered via:

• Colis Privé
• Mondial Relay
• Click & Collect (in-store)
• Chronopost Express
• DHL

⏱️ 4. Delivery times to know

👉 What is the difference between preparation time and delivery time?

Preparation time is the time needed to process and prepare your order before shipping.

Delivery time is the transport time once your order has been shipped.

Both times must be added together to estimate the total delivery time.

📦 Order preparation

On average: 48 working hours (excluding pre-order items and embroidered items)

Please note: If a product is embroidered/customised, preparation time is extended up to 3–4 working days.

⏳ Delivery times (indicative)

They vary depending on the selected method:

• Standard delivery: usually 2 to 5 working days after shipping
• Express (Chronopost): usually 24 to 48 hours

Delays may occur during peak periods (sales, holidays, special operations)

❗ 5. Special cases

🧵 Embroidered / personalised product

The delivery time is longer because the item is specially made and customised for you.

Preparation time may be extended before shipping (up to 3–4 working days).

📝 Pre-order items

The item is not immediately available. The availability date is shown on the product page after selecting the size.

The order is prepared/shipped within this timeframe. An email is sent when the order is dispatched with the tracking link and number.

Here is an example:

 ✉️6. Contact us!

Haven’t received a tracking email after several days?
Your delivery time seems unusually long?

In that case, you can contact us at [email protected] 

Before contacting us, please check:

• your order status
• your emails (including spam folder)

My item is a pre-order: Click here

Order with an embroidered/personalised item: Click here