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Track my order
Where is my order ?
📌 1. Check my order status. Go to your customer account to check the status of your order. Two possible statuses :. 🔍 2. Understanding the status. 📝 Order not processed. Your order has been registered, but it has not yet been shipped. It may be wa
Nothing is showing up in your order tracking ...
If nothing appears in the tracking (carrier link) for your order, don’t worry 😊. As soon as you have received the email confirming that your order has been shipped, it means your order has indeed left our warehouse. In fact, by clicking on your trac
One or more items are missing from my order.
We are sorry if an error occurred while preparing your order 🙏. To quickly investigate this with our logistics team, please contact us by email at [email protected] or via our contact form, providing your order number and the missing item. T
My item is on pre-order
If, at the time of order confirmation, one of your products is marked as Pre-order, rest assured that it will be delivered very soon. The product’s availability date is shown on the product page after selecting the size. For example:. The order will
How long do I have to collect my order in-store?
Great news!. There is no time limit to collect your order 🎉. It is safely waiting for you in-store. No countdown, no dramatic deadline, no mission-impossible situation. That being said… we always love seeing you 😄. So if you are having:. 👉 The bes